Shipping policy

Shipping Policy

Effective Date: [Insert Date]

This Shipping Policy governs all orders placed with Lift DSM Nutrition (“Company,” “we,” “us,” or “our”) through www.liftdsmnutrition.myshopify.com (the “Site”). By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing times are estimates and are not guaranteed.
We reserve the right to delay processing for fraud verification, inventory discrepancies, or regulatory review.
Orders may be canceled at our sole discretion.

Once an order has been submitted, modifications or cancellations are not guaranteed.

2. Shipping Methods & Delivery Estimates

Shipping timelines displayed at checkout are carrier estimates only and are not guaranteed delivery dates.

We ship via major carriers, including but not limited to:

USPS
UPS
FedEx

Delivery delays caused by carriers, weather, high shipping volume, natural disasters, labor disruptions, supply chain interruptions, or other events beyond our control do not constitute grounds for refunds.

3. Risk of Loss & Title Transfer

All products purchased from Lift DSM Nutrition are shipped pursuant to a shipment contract.

Risk of loss and title for products transfer to the customer upon delivery of the order to the shipping carrier.

Once the carrier has taken possession of the package, Lift DSM Nutrition is not responsible for:

Lost packages
Stolen packages
Delivery delays
Carrier mis-deliveries
Damage occurring during transit

Customers must pursue claims directly with the carrier where applicable.

4. Incorrect or Undeliverable Addresses

Customers are solely responsible for providing accurate and complete shipping information.

If a package is:

Returned due to an incorrect address
Refused by the recipient
Undeliverable

The customer is responsible for:

Reshipping fees
Any carrier return fees
Any loss in product value (if applicable)

We are not obligated to issue refunds for undeliverable shipments.

5. Lost or Stolen Packages

If tracking shows “Delivered,” Lift DSM Nutrition considers the order fulfilled.

We are not responsible for packages lost or stolen after confirmed delivery.

Customers should:

Contact the carrier immediately
File a claim with the carrier
Contact local authorities if theft is suspected

We may, at our sole discretion, assist in claim documentation but are under no obligation to replace or refund delivered orders.

6. Damaged Shipments

If your package arrives visibly damaged:

You must notify us within 48 hours of delivery.
Email [Insert Email Address] with:
- Order number
- Clear photos of the damaged packaging
- Clear photos of the product

Failure to notify us within this timeframe may result in denial of replacement or refund.

We reserve the right to determine eligibility for replacement or store credit at our sole discretion.

7. Heat-Sensitive & Supplement Disclaimer

Certain dietary supplements may be sensitive to:

Heat
Humidity
Freezing temperatures

Lift DSM Nutrition is not responsible for:

Product texture changes
Melting
Clumping
Cosmetic changes
Degradation caused by environmental exposure during transit

Customers assume responsibility for selecting appropriate shipping methods during extreme weather conditions.

8. Shipping Restrictions & Regulatory Compliance

Due to state and federal regulations governing dietary supplements, certain products may not be shipped to specific jurisdictions.

We reserve the right to:

Refuse or cancel orders
Restrict shipments
Limit quantities

If an order is canceled due to regulatory concerns, a refund will be issued to the original payment method.

9. Force Majeure

Lift DSM Nutrition shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
Public health emergencies
Government actions
Labor disputes
Carrier service interruptions

10. Limitation of Liability

To the fullest extent permitted by law:

Lift DSM Nutrition’s liability for any shipping-related claim shall not exceed the purchase price of the product.
We are not liable for indirect, incidental, punitive, or consequential damages arising from shipping delays or carrier issues.